Your policy number can be found on the top right corner of your Policy Cover Page. Your policy number can also be found in the Policy Information section of your bill. The policy number starts with a letter and contains 9 numbers
Where can I find the Last Name/Company Name for my policy?
The last name of the first policyholder listed or the company name can be found at the top left of your Policy Cover Page or bill.
Why do I need to enter both the last name and the policy number?
Both the policy number and the name on the policy are required to verify your identity in accordance with Privacy laws and to ensure you are paying for the correct policy.
If I have questions about my policy, who do I contact?
Please contact your broker with any questions concerning your policy. You can find the contact information for your broker in the Need Help? section on the right-hand side of the screen.
Which Internet browsers are supported on this website?
The supported Internet browsers are:
Microsoft Internet Explorer version 8 and higher;
Firefox version 10 and higher;
Safari version 5 and higher;
Google Chrome Desktop version 16 and higher.
How do I get set up for the Monthly Pay plan?
Simply select the Monthly Pay option and we'll take you through the necessary steps. You will need to have the bank account number you would like to use, as well as authorization from the bank account holder to use it, if it's not your account.
What forms of payment do you accept on this website?
You can pay with your VISA, VISA Debit, Virtual VISA, MasterCard or American Express.
Can I put more than one policy on the Monthly Pay plan?
Yes, you can. Each policy will have its own plan complete with its own payment schedule. If you select the same bank account and withdrawal date, we'll take out 1 combined withdrawal reducing your banking fees if you're charged per transaction.
Will I be charged a fee if a payment fails (for example, due to insufficient funds)?
There is a $35 fee for failed payments including automated withdrawals. Your bank may also charge you a fee for such transactions. Failure to make a payment may affect your insurance coverage.
When do funds need to be available for my withdrawal?
To avoid a failed payment transaction, ensure you have enough money in your account prior to the withdrawal date you have selected. Note that your bank may place a hold on deposited funds for up to 5 business days.
Can I change my payment plan online?
Yes, upon renewal you'll see all the payment plan options available for your policy.
Why is the amount due higher than my policy premium amount?
Your amount may be higher due to outstanding charges from a previous term or unpaid fees (for example an insufficient funds transaction). If you are concerned about the amount details, please contact your broker.
Can I use my credit card right now to pay for future Three Pay instalments on the dates that they are due?
No. SGI CANADA does not store your credit card information, so we cannot process future transactions. We'll send you an invoice 21 days prior to the due date of each of the next payment. You may come back to this site at that time to make a payment.
What do you mean my policy is in arrears?
If we have not received your payment by the due date required, your insurance coverage has not been paid for, and therefore is in arrears. Your policy is in jeopardy of being cancelled.
Can I make my monthly payments by credit card?
No. We can't process your monthly payments in this manner as SGI CANADA does not store your credit card information. We can withdraw the monthly amount from your bank account.
Why is there an amount outstanding if I cancel my policy?
Amounts are calculated based on the number of days that you had coverage on the policy.
Why is the amount to continue on the Monthly Pay plan higher than the original amount of my failed transaction?
The amount now owing will include the amount of the failed payment and a failed transaction fee. It may also include the amount of your next month's payment.
How will this charge appear on my credit card statement?
SGI CANADA will be displayed on your credit card statement.
Why can't I pay the full premium amount on my cancelled policy?
Coverage is no longer in place on a cancelled policy. You can only pay the outstanding amount owed. Please contact your broker to reacquire insurance.
Do you store my credit card information?
No, SGI CANADA does not keep your credit card information.
How do I know that my credit card transaction and information is secure?
–We use a secure web page and encryption. You know you're on a secure website if the URL begins with "https://" rather than the usual "http://". Our web pages use SSL (Secure Sockets Layer) and encryption.
–Padlock icon indicates the website is secure. Click on the padlock icon to view the certificate information verifying security.
–Moneris Solutions handles your secure transaction. Our partnership with Moneris - North America's leading provider of secure online credit card payment processing - means your transaction is in safe hands.
–Your credit card information isn't kept. Neither SGI CANADA nor your broker collects or stores your credit card information through this online system. When your transaction is complete, Moneris does not provide your full credit card information or security code to us. Therefore once the secure transaction is complete your information is no longer accessible.
Why am I being asked to provide the security code on the back/front of my credit card?
This is a security feature that provides protection against fraud. It validates that you have your credit card in your possession and that your credit card number is legitimate.
How soon will my credit card payment be applied to my SGI CANADA policy?
Your payment will be applied immediately.
Why are you unable to process my policy payment?
– Your credit card may have been declined or is expired - you can try another credit card or refer your quote to your broker.
– You may have entered an incorrect credit card number - try entering it again or contact your broker for help.
– Computer systems may be down - It is possible that one or more of the computer systems necessary to make your online purchase possible is inaccessible at this moment. Please try again later or contact your broker.
– Your address/phone number may not match the one on file with your credit card company - Please refer your quote to your broker to complete the transaction.
Will I get a payment receipt or confirmation of my credit card payment?
Yes, immediately following your approved transaction, you will receive an onscreen confirmation, that you can print. A receipt for your credit card transaction will also be emailed to you shortly.
When I am travelling, am I able to make a credit card payment on this website?
Yes, you can but if you are outside of Canada there is no guarantee what level of encryption will be supported by the Internet browser you are using.
Why do you need my email address?
So we can send you a receipt for your payment. If you are on our Monthly Pay plan we'll also send you a payment schedule.
What is a Monthly Pay Schedule?
We will send you a Monthly Pay Schedule that shows your upcoming withdrawal dates and amounts.
Why do I have to agree to the Monthly Pay plan terms?
Agreeing to the Monthly Pay plan terms constitutes a legal agreement that allows us to take monthly withdrawals from your chosen bank account.
How do I know that my personal information is protected?
Protecting your personal information is important to us. For more information, read the Privacy Statement.
Does the Monthly Pay plan down payment need to be made by credit card?
Your down payment can be made either by credit card or by automatic withdrawal from your bank account.
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